Help
How can we help?
Short answers for using INI, and a direct route when something is not working as it should.
Frequently asked questions
How do I create an INI Reader account?
Choose Sign in, continue as a Reader, and complete the shared INI sign-in flow. No payment card is required.
How do I sign in as a Reader?
Choose Reader sign in. You will arrive at My INI after authentication.
How do I sign in as a Writer?
Choose Writer sign in. Approved writers are taken to the Writer Workspace; everyone else can apply or continue as a Reader.
How do I become an INI writer?
Use the Write for INI application. Writer access is granted only after editorial approval.
How do I purchase Paid writing?
Choose the purchase action on the Paid writing. If you are signed out, the shared INI sign-in opens without a role choice and returns you to the same article. Payment availability is shown on the article itself.
Where do I find purchased writing?
Purchased writing appears in My INI under My Library.
What happens after a refund?
The purchase record remains visible, but access to the refunded writing and its protected attachments is withdrawn.
How do I submit writing?
Save a draft in Writer Workspace, complete the required fields, then submit it for editorial review.
How do I format an article?
Use the restrained rich-text controls in Writer Workspace for headings, emphasis, quotations, links and lists.
How do Paid writings work?
Paid writing shows a public preview. The full manuscript and protected attachments require an active entitlement.
How do writer payments work?
Eligible writers connect an approved payout account. The Payments view shows the applicable test or production status.
How do I set up writer payouts?
A Stripe Connected Account is required for writer payouts. You complete the agreement, verification and payout details securely with Stripe.
Why is Stripe asking for additional information?
Stripe may request updated verification information after onboarding as requirements change. INI shows the operational status, but Stripe collects and verifies the information directly.
Where can I update my Stripe information?
Open Payments in Writer Workspace and choose Continue Stripe verification. The secure, single-use form is hosted by Stripe; do not send identity documents to INI by email.
What happens to my earnings while verification is pending?
The writer share remains recorded in the INI revenue ledger. Its transfer stays pending until Stripe confirms that the connected account is ready again.
How do I share a published article?
Open Share from the Published list to copy the canonical link, share it directly, or download a promo card.